Terms & Conditions
Welcome to Wheel O Zen. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. General Information
1.1 These Terms and Conditions govern the use of our website, products, and services related to car care accessories and doorstep installation.
1.2 By placing an order on our website, you are deemed to have accepted these Terms and Conditions.
1.3 We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website constitutes your acceptance of the revised terms.
2. Eligibility
2.1 You must be at least 18 years old to use our website and services. By using our website, you confirm that you meet this age requirement.
2.2 You agree to provide accurate and current information about yourself when placing an order and to promptly update any information if it changes.
3. Orders and Payments
3.1 All orders placed on our website are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or if we suspect fraudulent activity.
3.2 Payment must be made at the time of placing an order. We accept all major credit/debit cards and other payment methods as specified on the website.
3.3 Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
4. Delivery and Installation Services
4.1 We offer doorstep delivery and installation services for selected products. The availability of these services may vary depending on your location.
4.2 Delivery time for seat covers may take time up to 7 to 12 days as they are customized items and 5 to 7 days for other items which are ready in stock. We are not responsible for any delays caused by factors beyond our control, including but not limited to weather conditions, traffic, or logistical issues.
4.3 Our installation services are provided by qualified professionals. However, we are not liable for any damage or injury caused by improper use or installation of our products.
4.4 You are responsible for providing a safe and suitable location for our team to perform installation services. If the location is deemed unsafe or unsuitable, we reserve the right to refuse service.
5. Returns and Refunds
5.1 We accept returns and exchanges within 14 days of delivery, provided the products are in their original condition, unused, and in the original packaging.
5.2 To initiate a return or exchange, please contact our customer service team with your order details. We reserve the right to refuse a return or exchange if the product does not meet the specified criteria.
5.3 Refunds will be processed within 14 days of receiving the returned product. The refund will be issued to the original payment method.
5.4 We do not cover the cost of return shipping unless the return is due to an error on our part or a defective product.
6. Warranty and Liability
6.1 Our products come with a standard manufacturer’s warranty. The terms of the warranty may vary depending on the product. Please refer to the product description for specific warranty details.
6.2 We do not warrant that our website, products, or services will be uninterrupted or error-free. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
6.3 Our liability is limited to the purchase price of the product. We are not liable for any damages, including but not limited to, loss of use, loss of profits, or loss of data.
7. Privacy Policy
7.1 Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
8. Governing Law
8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of [India / West Bengal]. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [India / West Bengal].
9. Contact Information
9.1 If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: wheelozen@gmail.com
- Phone: +91 9477 558 249